As our name suggest, facilitating quality service delivery is what we are about. To that end, we will be writing a series of blog posts on how to develop and maintain excellence in public service delivery. The first post in this series will address the issue of reducing (elimination is the ultimate goal but we’ll start with reduction) waste in service delivery. Waste reduction has taken on
Guelph’s Open Government Initiative…Financial Reality Check
Open Government strikes again! The City of Guelph in the Province of Ontario, Canada, is the latest in a steady series of Local Governments announcing a dedicated initiative to seek closer connections to the Public by being more transparent, interactive and focused on better Customer Service. However, not every Local or Regional Government Organization has a spare $100K "strategic reserve" for
Floods, Tornadoes, Wild Fires, Droughts, Disasters
Are disasters on the increase? Yes, we've been seeing all kinds of disasters in apparently increasing frequency, unfortunately. As a result people are taking a more proactive approach to surviving and recovering from these catastrophic events. What can we do in the aftermath of disasters? People and Businesses can take free advantage of our online Service Request system. Take your
Sacramento, Calif.’s 311 App Helps Create Well-Managed City
We thought you might appreciate this piece from Sacramento. It's both a cautionary tale, and one of positive eventual outcomes. Cautionary, because the City started out by installing a 311 system without considering how to handle the calls efficiently once they arrived, thus causing a negative backlash from drowned Public expectations. Positive, in that by offering an App (at $100K
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