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Roads & Sidewalks Issues – 311 Public Reporting

Simple Public Reporting of Roads & Sidewalks Issues

PSR 311 Fix your Roads

  • In just three easy steps, you can report potholes and sidewalk damage with Google maps location, details, and images, using your smartphone, laptop or tablet. Your anonymity is assured.
  • PSR delivers the reported issues to the responsible person in the responsible agency so that repairs can be done more quickly.
  • If you are accustomed to the type of Customer Service offered by, for example Amazon, you’ll be happy with the interaction process through to completion.

Easy, Secure, Confidential

  • We eliminate the usual frustration and “black hole syndrome” associated with traditional approaches to Roads & Sidewalks problem reporting.

Refreshingly Simple

  • It doesn’t get any easier than using PSR!
  • Let’s bring instant attention to all those potholes and sidewalk trip hazards resulting from a tough winter.

No Annoying Advertizing or Marketing Emails

  • PSR warrants that your email address will not be shared with either the Roads Agency or any other 3rd Party.

Does Reporting Make a Difference?

  • Once the Agency responsible for problem roads is notified of an issue, service level timelines kick in, putting a strong onus on the Agency to respond, to ensure Public Safety and avoid expense liabilities.
  • Many Agencies actively avoid making it easy for the Public to report Roads and Sidewalks issues, to minimize their liability. Whereas proactive, progressive, accountable Agencies strongly encourage Public issue reporting.
  • PSR provides this (free) facility to streamline reporting, enable progress/completion notifications and supply (free) tools for the Agencies to measure performance, outcomes and efficiencies.

Online Resources

  • Transportation for America Repair Priorities 2019
  • (ICMA) Trends in 311/CRM Systems – Regionalization
  • The Most Dangerous Things You Can Do On a Bike
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  • Request it
  • Solutions
    ▼
    • Public Sector Agencies
    • Roads & Sidewalks Issues – 311 Public Reporting
    • Trees 311 – Public Reporting of Related Issues
    • Cycling 311 – Public Reporting of Related Issues
    • Non-Profits Get Free Use of PSR
    • G-Cloud Compliance
  • News, Views & Ideas
    ▼
    • Governments
    • Utilities
    • Emergency Mgmt
    • Sector Topics
    • Public Action Line
      ▼
      • How To Report
    • See all posts
  • Contact PSR
  • Login