Congratulations to our original "launch" Customer, the Town of Pelham, Canada, for the third year in a row where water / waste-water fee increases have been kept to ZERO! In fact they are the Lowest Fees in the entire Niagara Region. For more details, please take a look at their recent Press Release on this important topic. We work with Pelham Staff, all the time, to get their feedback on
Overtake Your Backlog
From Ian Lucas, Co-Owner, Public Service Request Inc. Your Service Request Backlog that is. Unfortunately it's true that the majority of Public Service Providers don't have good processes in place for prioritizing, grouping, merging and resolving both internally and externally generated Service Requests, to overtake your backlog. Step one is reorganizing your business processes so that all
Pelham Path to Continuous Improvements in Customer Service
It's an important final step to commit to a common system for Customer Service across all Departments and all Staff. At the Town of Pelham, in the heart of the Niagara Region, they use their Seasonally published "Leisure Guides" to reinforce the message that the Town and its Staff are responsive to all Citizen Service Requests through the 24/7 convenience of the Town's web site with a view to
Dave Robbins Press Release. Official U.S. Announcement.
Fresh And Invigorated from the APWA Congress in Phoenix
Sharing a booth at the APWA Congress, with strategic business ally Rival Solutions, Dave Robbins, President of Public Service Request LLC was very pleased to discuss and present the integration of Rival Solutions' RUBIX Road and Sidewalk Performance Evaluation mobile technology, with PSR's Citizen Service Request cloud-based system. For Clients who use PSR to establish standardized work
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