City Managers and Chief Administrative Officers at ICMA 2015, will quickly take in the value that we bring to your Customer Service processes and reputation with the Public. Please ask to see why our Clients consider us "Best-in-class", when it comes to choosing an enterprise Citizen Service Request Management solution for the long-term. Easy-to-implement, effective and affordable. What more
Collaborative Service Delivery (Fixing The Disconnect)
Transparency, accountability, engagement (and all those other buzz words that we perhaps overuse), have a downside - heightened Public expectations for improved Service Delivery. The Public sees, ever more clearly, that we are not being cost and resource efficient in getting this done. Collaboration as an approach to the delivery of local services, focuses on sharing costs and benefits by two or
Want to see our cascading widgets?
Imagine being able to add Customer Service functionality, configured to the topic of each of your web pages? Sounds tedious, complicated and expensive? With PSR's cascading widgets, it's none of the above. Take a look at one of our Client's website and you see how they've achieved this. You can go even further and customize each widget image to match its associated web page. The Public can get
The Personal Price of Public Service
In this post, we take a break from public service efficiency and effectiveness to share the very moving personal story of Dr Allen Ault who served as the State of Georgia's Chief Correction Officer until 1995. Please watch and read excerpts from his interview here. Please share your thoughts. As a public official, has your work taken its toll on your personal life? If so, in what way? How have
Reliability is the key quality success factor…
I would like you to imagine that your journey to work last week took you on average 27 minutes - not bad reliability you might think -I'll take that. However what if I added that the following detail about journey times: Day Journey (in mins) Monday 15 Tuesday 35 Wednesday 20 Thursday 50 Friday 15 The wide variation in journey times would probably
