Think of PSR as a 311 system that covers all of the U.S. & Canada
Minus the large and expensive Call Center, and the hard-to-manage Knowledge Base.
In a nutshell, here’s a brief video about what we do.
Here is the ultra-simple process for responding to online PSR-generated Service Requests
We take non-emergency service requests from anyone in North America where PSR is being used to enhance the relationships between the Public and their Cities, Towns, Townships, Villages and Counties.
We automatically deliver them to the key people at the Public Service Provider responsible for your specific request. Whether it’s a by-law complaint, an observed deficiency in public infrastructure, a request for the summer camp schedule this year, or even a compliment about some aspect of service delivery, it all gets delivered right away.
Instead of an expensive dedicated 311 system, your local residents and businesses can also call you on your standard line, then your Customer Service staff can very quickly enter service requests on behalf of the caller, for optimum responsiveness and maximum efficiency.
You have the attractive option of a simple “widget” for your all your website pages customized to the service categories featured on each page.
Cover all your bases, to provide superior Customer Service with automatic feedback, something your Customers have been yearning for since the advent of the web.
We are focusing on the smaller to mid-sized Public Sector Service Providers, where we already have a concentration of Service Provider Clients, and can optimize our resources towards their needs and Public expectations.
If you represent a Public Service Provider Agency, and would like to take advantage of our cloud-based solution, to get all the benefits of 311 systems, without the expense and months/years of hassle, please contact us for an online introduction.