Think of PSR as a 311 system that covers all of North America (U.S. & Canada)
Minus the large and expensive Call Center, and the hard-to-manage Knowledge Base.
In a nutshell, here’s a brief video about what we do.
We take non-emergency service requests from anyone in North America, and deliver them to service delivery experts at the Public Service Provider responsible for your specific request, whether it’s a by-law complaint, an observed deficiency in public infrastructure, a request for the summer camp schedule this year, or even a compliment about some aspect of service delivery.
Instead of an expensive dedicated 311 system, your local residents and businesses can also call you on your standard line, then your Customer Service staff enter service requests themselves for maximum business process efficiency.
You have the attractive option of a simple “widget” for your website page(s) customized to the public service categories that you offer.
Cover all your bases, to provide superior Customer Service with automatic feedback, something your Customers have been yearning for since the advent of the web.
We are focusing on the smaller to mid-sized Public Sector Service Providers, where we already have a concentration of Service Provider Clients, and can optimize our resources towards their needs and Public expectations.
If you represent a Public Service Provider Agency, and would like to take advantage of our cloud-based solution, to get all the benefits of 311 systems, without the expense and months/years of hassle, please contact us for an online introduction.