PSR is a part of good governance. It is used by all Departments to enhance organizational communications.
Public Mobile App
Effortless Request Submission & Tracking
The Public demands, and gets simple,stress-free Service Request submission from their device of choice. Citizens really appreciate getting progress notifications, while still able to interact with Staff.
Public Web App
Boost the Value of Every Web Page
Use PSR's Public Web App to automatically increase the real value of every web page. The Public can report any problem and ask any question on any topic. Reduce Citizen frustration. Measure City-wide Performance.
Spend More Time on the Important Stuff
No more wasted time when you are trying to help improve constituent quality of life, in your community. Effortless automatic status feedback. Get off the critical path while staying fully informed.
Stay “Plugged In” from Any Device
Find and address assigned work using a list or a map, easily address issues with standard actions, report new issues and manage daily workload in the office or in the field.
Simple and Quick Call Entry
Whether you are a 311 operator, an elected official or any other city, county or state employee, PSR makes request entry simple and quick. Regardless of who entered the request, question or issue, automatic updates are provided to the requestor.
Work Anywhere, Anytime
Address reported issues; report new issues; conduct and document inspections; document safety issues and prioritize and manage daily workload in the field using tablets and smartphones.