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It’s an important final step to commit to a common system for Customer Service across all Departments and all Staff.
At the Town of Pelham, in the heart of the Niagara Region, they use their Seasonally published “Leisure Guides” to reinforce the message that the Town and its Staff are responsive to all Citizen Service Requests through the 24/7 convenience of the Town’s web site with a view to improving Customer Service.
These guides are an important component of the ongoing Communications process in this growing community, widely known as a great place for families and businesses to thrive, bolstered by great service to the Citizens.
